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+# Core Cloud Team Support
+
+## Overview
+This page contains draft support information for the core cloud team. This section will be expanded with comprehensive support documentation and resources.
+
+## Support Channels
+
+### Primary Support
+- **Email**: [support@rootxwire.com](mailto:support@rootxwire.com)
+- **Admin Inquiries**: [admin@rootxwire.com](mailto:admin@rootxwire.com)
+- **Response Time**: 24-48 hours for standard inquiries
+
+### Emergency Support
+- **Critical Issues**: Available 24/7 for production outages
+- **Escalation Process**: Contact admin team for immediate assistance
+- **SLA**: 4-hour response time for critical issues
+
+## Support Categories
+
+### Technical Support
+- **VM Management**: Instance creation, configuration, and troubleshooting
+- **Networking**: Security groups, floating IPs, and connectivity issues
+- **Storage**: Volume management, snapshots, and data recovery
+- **Security**: Key pair management, access control, and security best practices
+
+### Account Management
+- **Billing**: Usage tracking, quota management, and billing inquiries
+- **User Management**: Adding/removing users, role assignments
+- **Project Management**: Creating projects, managing resources
+- **Authentication**: Two-factor authentication setup and troubleshooting
+
+### Infrastructure Support
+- **Performance**: Resource optimization and performance tuning
+- **Monitoring**: Setting up alerts and monitoring dashboards
+- **Backup & Recovery**: Data backup strategies and disaster recovery
+- **Compliance**: Security compliance and audit support
+
+## Getting Help
+
+### Before Contacting Support
+1. **Check Documentation**: Review relevant guides in our documentation
+2. **Search Known Issues**: Check if your issue is already documented
+3. **Gather Information**: Collect error messages, screenshots, and system details
+4. **Test Basic Connectivity**: Verify network connectivity and access
+
+### Information to Include
+When contacting support, please provide:
+- **Account Details**: Username, project name, and organization
+- **Issue Description**: Clear description of the problem
+- **Error Messages**: Full error messages and codes
+- **Steps to Reproduce**: Detailed steps that led to the issue
+- **Screenshots**: Visual evidence of the problem
+- **System Information**: Operating system, browser, and relevant software versions
+
+## Common Issues & Solutions
+
+### VM Access Problems
+- **SSH Connection Issues**: Check security groups and key pairs
+- **Console Access**: Verify VM is running and console is responsive
+- **Network Connectivity**: Ensure floating IP is properly assigned
+
+### Storage Issues
+- **Volume Mount Problems**: Check filesystem and mount commands
+- **Snapshot Failures**: Verify available space and permissions
+- **Performance Issues**: Review volume type and IOPS limits
+
+### Networking Problems
+- **Floating IP Issues**: Check network configuration and router setup
+- **Security Group Rules**: Verify inbound/outbound rules
+- **DNS Resolution**: Check DNS settings and domain configuration
+
+## Support Resources
+
+### Documentation
+- [Cloud Overview](../cloud/cloud.html.md)
+- [Networking Guide](../networking/networking.html.md)
+- [Storage Management](../datavolume/datavolume.html.md)
+- [Windows VM Guide](../windows/windows.html.md)
+
+### Training Materials
+- **Getting Started Guide**: Basic cloud operations and setup
+- **Best Practices**: Security, performance, and cost optimization
+- **Advanced Topics**: Automation, scripting, and integrations
+
+### Community Resources
+- **User Forums**: Community discussions and solutions
+- **Knowledge Base**: Searchable database of common issues
+- **Video Tutorials**: Step-by-step visual guides
+
+## Escalation Process
+
+### Level 1 Support
+- **Initial Response**: Basic troubleshooting and common issues
+- **Resolution Time**: 1-2 business days
+- **Escalation Criteria**: Complex technical issues or account problems
+
+### Level 2 Support
+- **Advanced Technical Issues**: Complex networking, storage, or performance problems
+- **Resolution Time**: 2-5 business days
+- **Escalation Criteria**: Infrastructure-level issues or critical system problems
+
+### Level 3 Support
+- **Engineering Team**: Core platform issues and feature requests
+- **Resolution Time**: 5-10 business days
+- **Escalation Criteria**: Platform bugs, security issues, or major feature requests
+
+## Service Level Agreements
+
+### Response Times
+- **Critical (P1)**: 4 hours
+- **High (P2)**: 24 hours
+- **Medium (P3)**: 48 hours
+- **Low (P4)**: 72 hours
+
+### Resolution Times
+- **Critical (P1)**: 24 hours
+- **High (P2)**: 72 hours
+- **Medium (P3)**: 5 business days
+- **Low (P4)**: 10 business days
+
+## Contact Information
+
+### Support Team
+- **Primary Email**: [support@rootxwire.com](mailto:support@rootxwire.com)
+- **Admin Team**: [admin@rootxwire.com](mailto:admin@rootxwire.com)
+- **Business Hours**: Monday-Friday, 9 AM - 5 PM EST
+
+### Emergency Contacts
+- **Critical Issues**: Available 24/7
+- **Emergency Phone**: Contact admin team for emergency number
+- **After Hours**: Email support with "URGENT" in subject line
+
+---
+
+*This is a draft document and will be updated with additional support information and resources as they become available.*