final commit of jun-19

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govardhan
2025-06-19 20:19:21 +05:30
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Cannot access VM with SSH or PING on CloudFerro Cloud[🔗](#cannot-access-vm-with-ssh-or-ping-on-brand-name "Permalink to this headline")
Cannot access VM with SSH or PING on 3Engines Cloud[🔗](#cannot-access-vm-with-ssh-or-ping-on-brand-name "Permalink to this headline")
=======================================================================================================================================
Before contacting the Support, please make sure that the port 22 (SSH) is allowed in the Security Groups associated with your instance. If this is configured correctly, please try to perform a soft or hard reboot of your VM. Lack of connection could have been caused by the expired DHCP. Rebooting will allow you to get a fresh DHCP session and everything should work fine.

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Cannot ping VM on CloudFerro Cloud[🔗](#cannot-ping-vm-on-brand-name "Permalink to this headline")
Cannot ping VM on 3Engines Cloud[🔗](#cannot-ping-vm-on-brand-name "Permalink to this headline")
=================================================================================================
If you have problems with access to your VM - ping is not responding. Try the following:

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Generating an SSH keypair in Linux on CloudFerro Cloud[🔗](#generating-an-ssh-keypair-in-linux-on-brand-name "Permalink to this headline")
Generating an SSH keypair in Linux on 3Engines Cloud[🔗](#generating-an-ssh-keypair-in-linux-on-brand-name "Permalink to this headline")
=========================================================================================================================================
In order to generate an SSH keypair in Linux, we recommend using the command **ssh-keygen**.

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How can I access my VMs using names instead of IP addresses on CloudFerro Cloud[🔗](#how-can-i-access-my-vms-using-names-instead-of-ip-addresses-on-brand-name "Permalink to this headline")
How can I access my VMs using names instead of IP addresses on 3Engines Cloud[🔗](#how-can-i-access-my-vms-using-names-instead-of-ip-addresses-on-brand-name "Permalink to this headline")
===========================================================================================================================================================================================
The VMs are seen simultaneously in several networks, at least in your “private” LAN and in the public Internet. By default the public addresses (Floating IPs, 185.48.x.x) have no associated names. You may assign such names from your DNS domain or you may request a name from us (as an additional service). The names provided by us have the following format:

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How can I open new ports for http for my service or instance on CloudFerro Cloud[🔗](#how-can-i-open-new-ports-for-http-for-my-service-or-instance-on-brand-name "Permalink to this headline")
How can I open new ports for http for my service or instance on 3Engines Cloud[🔗](#how-can-i-open-new-ports-for-http-for-my-service-or-instance-on-brand-name "Permalink to this headline")
=============================================================================================================================================================================================
To open a new port for a service on an instance, click Project -> Network -> Security Groups and click “Create Security Group”.

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How is my VM visible in the internet with no Floating IP attached on CloudFerro Cloud[🔗](#how-is-my-vm-visible-in-the-internet-with-no-floating-ip-attached-on-brand-name "Permalink to this headline")
How is my VM visible in the internet with no Floating IP attached on 3Engines Cloud[🔗](#how-is-my-vm-visible-in-the-internet-with-no-floating-ip-attached-on-brand-name "Permalink to this headline")
=======================================================================================================================================================================================================
This article is written for clarification how an instance without a floating IP address would respond if we were to search for it it from an external machine.
@ -28,4 +28,4 @@ Yes. If you want to send data from your VM to an external server, you should als
Is my VM accessible from the outside without floating IP?[🔗](#is-my-vm-accessible-from-the-outside-without-floating-ip "Permalink to this headline")
----------------------------------------------------------------------------------------------------------------------------------------------------
No. If a VM needs to be accessible from the Internet, a floating IP address must be attached to the instance. For more information on assigning Floating IPs to the instance, please see the following article: [How to Add or Remove Floating IPs to your VM on CloudFerro Cloud](How-to-Add-or-Remove-Floating-IPs-to-your-VM-on-CloudFerro-Cloud.html.md).
No. If a VM needs to be accessible from the Internet, a floating IP address must be attached to the instance. For more information on assigning Floating IPs to the instance, please see the following article: [How to Add or Remove Floating IPs to your VM on 3Engines Cloud](How-to-Add-or-Remove-Floating-IPs-to-your-VM-on-3Engines-Cloud.html.md).

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How to Add or Remove Floating IPs to your VM on CloudFerro Cloud[🔗](#how-to-add-or-remove-floating-ips-to-your-vm-on-brand-name "Permalink to this headline")
How to Add or Remove Floating IPs to your VM on 3Engines Cloud[🔗](#how-to-add-or-remove-floating-ips-to-your-vm-on-brand-name "Permalink to this headline")
==============================================================================================================================================================
In order to make your VM accessible from the Internet, you need to use Floating IPs. Floating IPs in OpenStack are public IP addresses assigned to your Virtual Machines. Assignment of a Floating IP allows you (if you have your Security Groups set properly) to host services like SSH or HTTP over the Internet.

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How to import SSH public key to OpenStack Horizon on CloudFerro Cloud[🔗](#how-to-import-ssh-public-key-to-openstack-horizon-on-brand-name "Permalink to this headline")
How to import SSH public key to OpenStack Horizon on 3Engines Cloud[🔗](#how-to-import-ssh-public-key-to-openstack-horizon-on-brand-name "Permalink to this headline")
=======================================================================================================================================================================
If you already have an SSH key pair on your computer, you can import your public key to the Horizon dashboard. Then, you will be able to use that imported key when launching a new instance.
@ -7,7 +7,7 @@ By importing it directly to Horizon, you will eliminate the need to use tools li
Warning
After uploading your public key, you will not be able to apply it to an already created virtual machine. If you need to add a key to an existing VM, please follow this article instead: [How to add SSH key from Horizon web console on CloudFerro Cloud](How-to-add-SSH-key-from-Horizon-web-console-on-CloudFerro-Cloud.html.md).
After uploading your public key, you will not be able to apply it to an already created virtual machine. If you need to add a key to an existing VM, please follow this article instead: [How to add SSH key from Horizon web console on 3Engines Cloud](How-to-add-SSH-key-from-Horizon-web-console-on-3Engines-Cloud.html.md).
Note
@ -24,7 +24,7 @@ Prerequisites[🔗](#prerequisites "Permalink to this headline")
No. 1 **Account**
You need a CloudFerro Cloud hosting account with access to the Horizon interface: <https://horizon.cloudferro.com>.
You need a 3Engines Cloud hosting account with access to the Horizon interface: <https://horizon.3Engines.com>.
No. 2 **Generated SSH key pair**

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How to add SSH key from Horizon web console on CloudFerro Cloud[🔗](#how-to-add-ssh-key-from-horizon-web-console-on-brand-name "Permalink to this headline")
How to add SSH key from Horizon web console on 3Engines Cloud[🔗](#how-to-add-ssh-key-from-horizon-web-console-on-brand-name "Permalink to this headline")
===========================================================================================================================================================
While using web console on your VM, you may face situation when you will have to enter SSH public key.

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How to connect to your virtual machine via SSH in Linux on CloudFerro Cloud[🔗](#how-to-connect-to-your-virtual-machine-via-ssh-in-linux-on-brand-name "Permalink to this headline")
How to connect to your virtual machine via SSH in Linux on 3Engines Cloud[🔗](#how-to-connect-to-your-virtual-machine-via-ssh-in-linux-on-brand-name "Permalink to this headline")
===================================================================================================================================================================================
**1. Prerequisites:**
@ -13,7 +13,7 @@ For example, when you create an SSH key named “**testkey**” in the Horizon d
**2. Connecting to a virtual machine via SSH:**
2.1. If your virtual machine has already been assigned a Floating IP (the instances menu next to your virtual machine lists the IP address) you can proceed to the next step. If not, please follow the guide: [How to Add or Remove Floating IPs to your VM on CloudFerro Cloud](How-to-Add-or-Remove-Floating-IPs-to-your-VM-on-CloudFerro-Cloud.html.md).
2.1. If your virtual machine has already been assigned a Floating IP (the instances menu next to your virtual machine lists the IP address) you can proceed to the next step. If not, please follow the guide: [How to Add or Remove Floating IPs to your VM on 3Engines Cloud](How-to-Add-or-Remove-Floating-IPs-to-your-VM-on-3Engines-Cloud.html.md).
2.2. Go to the **~/.ssh** folder where your SSH keys were saved to. Start your terminal (right click and click “Open in Terminal”).

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How to create a network with router in Horizon Dashboard on CloudFerro Cloud[🔗](#how-to-create-a-network-with-router-in-horizon-dashboard-on-brand-name "Permalink to this headline")
How to create a network with router in Horizon Dashboard on 3Engines Cloud[🔗](#how-to-create-a-network-with-router-in-horizon-dashboard-on-brand-name "Permalink to this headline")
=====================================================================================================================================================================================
When you create a new project in Horizon, its content is empty. You have to manually configure your private network. In order to complete this task, please follow those steps.

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How to run and configure Firewall as a service and VPN as a service on CloudFerro Cloud[🔗](#how-to-run-and-configure-firewall-as-a-service-and-vpn-as-a-service-on-brand-name "Permalink to this headline")
How to run and configure Firewall as a service and VPN as a service on 3Engines Cloud[🔗](#how-to-run-and-configure-firewall-as-a-service-and-vpn-as-a-service-on-brand-name "Permalink to this headline")
===========================================================================================================================================================================================================
Note
@ -145,7 +145,7 @@ Choose **launch instance**.
**Configuring VPN service**
Prerequisities: For configuring your VPN server using Graphical Interface you need a VM with preinstalled GUI (for example MINT, XFCE etc.) and connected to **Internal** network. Click here for instructions how to install GUI on Ubuntu 20.04 VM: [How to Use GUI in Linux VM on CloudFerro Cloud and access it From Local Linux Computer](../cloud/How-to-use-GUI-in-Linux-VM-on-CloudFerro-Cloud-and-access-it-from-local-Linux-computer.html.md).
Prerequisities: For configuring your VPN server using Graphical Interface you need a VM with preinstalled GUI (for example MINT, XFCE etc.) and connected to **Internal** network. Click here for instructions how to install GUI on Ubuntu 20.04 VM: [How to Use GUI in Linux VM on 3Engines Cloud and access it From Local Linux Computer](../cloud/How-to-use-GUI-in-Linux-VM-on-3Engines-Cloud-and-access-it-from-local-Linux-computer.html.md).
27. In your default WEB browser open IP **10.200.200.1**.

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## Available Documentation
* [How can I access my VMs using names instead of IP addresses on CloudFerro Cloud](How-can-I-access-my-VMs-using-names-instead-of-IP-addresses-on-CloudFerro-Cloud.html.md)
* [How to Add or Remove Floating IPs to your VM on CloudFerro Cloud](How-to-Add-or-Remove-Floating-IPs-to-your-VM-on-CloudFerro-Cloud.html.md)
* [Cannot access VM with SSH or PING on CloudFerro Cloud](Cannot-access-VM-with-SSH-or-PING-on-CloudFerro-Cloud.html.md)
* [Cannot ping VM on CloudFerro Cloud](Cannot-ping-VM-on-CloudFerro-Cloud.html.md)
* [How to connect to your virtual machine via SSH in Linux on CloudFerro Cloud](How-to-connect-to-your-virtual-machine-via-SSH-in-Linux-on-CloudFerro-Cloud.html.md)
* [How to create a network with router in Horizon Dashboard on CloudFerro Cloud](How-to-create-a-network-with-router-in-Horizon-Dashboard-on-CloudFerro-Cloud.html.md)
* [How can I open new ports for http for my service or instance on CloudFerro Cloud](How-can-I-open-new-ports-port-80-for-http-for-my-service-or-instance-on-CloudFerro-Cloud.html.md)
* [Generating an SSH keypair in Linux on CloudFerro Cloud](Generating-a-SSH-keypair-in-Linux-on-CloudFerro-Cloud.html.md)
* [How to add SSH key from Horizon web console on CloudFerro Cloud](How-to-add-SSH-key-from-Horizon-web-console-on-CloudFerro-Cloud.html.md)
* [How is my VM visible in the internet with no Floating IP attached on CloudFerro Cloud](How-is-my-VM-visible-in-the-internet-with-no-Floating-IP-attached-on-CloudFerro-Cloud.html.md)
* [How to run and configure Firewall as a service and VPN as a service on CloudFerro Cloud](How-to-run-and-configure-Firewall-as-a-service-and-VPN-as-a-service-on-CloudFerro-Cloud.html.md)
* [How to import SSH public key to OpenStack Horizon on CloudFerro Cloud](How-to-Import-SSH-Public-Key-to-OpenStack-Horizon-on-CloudFerro-Cloud.html.md)
* [How can I access my VMs using names instead of IP addresses on 3Engines Cloud](How-can-I-access-my-VMs-using-names-instead-of-IP-addresses-on-3Engines-Cloud.html.md)
* [How to Add or Remove Floating IPs to your VM on 3Engines Cloud](How-to-Add-or-Remove-Floating-IPs-to-your-VM-on-3Engines-Cloud.html.md)
* [Cannot access VM with SSH or PING on 3Engines Cloud](Cannot-access-VM-with-SSH-or-PING-on-3Engines-Cloud.html.md)
* [Cannot ping VM on 3Engines Cloud](Cannot-ping-VM-on-3Engines-Cloud.html.md)
* [How to connect to your virtual machine via SSH in Linux on 3Engines Cloud](How-to-connect-to-your-virtual-machine-via-SSH-in-Linux-on-3Engines-Cloud.html.md)
* [How to create a network with router in Horizon Dashboard on 3Engines Cloud](How-to-create-a-network-with-router-in-Horizon-Dashboard-on-3Engines-Cloud.html.md)
* [How can I open new ports for http for my service or instance on 3Engines Cloud](How-can-I-open-new-ports-port-80-for-http-for-my-service-or-instance-on-3Engines-Cloud.html.md)
* [Generating an SSH keypair in Linux on 3Engines Cloud](Generating-a-SSH-keypair-in-Linux-on-3Engines-Cloud.html.md)
* [How to add SSH key from Horizon web console on 3Engines Cloud](How-to-add-SSH-key-from-Horizon-web-console-on-3Engines-Cloud.html.md)
* [How is my VM visible in the internet with no Floating IP attached on 3Engines Cloud](How-is-my-VM-visible-in-the-internet-with-no-Floating-IP-attached-on-3Engines-Cloud.html.md)
* [How to run and configure Firewall as a service and VPN as a service on 3Engines Cloud](How-to-run-and-configure-Firewall-as-a-service-and-VPN-as-a-service-on-3Engines-Cloud.html.md)
* [How to import SSH public key to OpenStack Horizon on 3Engines Cloud](How-to-Import-SSH-Public-Key-to-OpenStack-Horizon-on-3Engines-Cloud.html.md)