---
title: Emails
info: Understand the concept of email synchronization in Twenty, including how to read synced emails, connect new mailboxes, and set sharing levels.
icon: IconChecklist
image: /images/user-guide/emails/emails_header.png
sectionInfo: Learn how to connect Twenty to your other tools.
---

## Email Synchronization

The system links emails from known contacts directly to their CRM records, keeping all communication up to date. It's important to avoid syncing emails from impersonal addresses such as team@ and support@, or from personal email providers like Gmail or Outlook, to ensure privacy and relevance.


### Internal Emails

Internal emails are emails between two people in the same organization. We consider an email to be internal when every participant shares the same domain: *from*, *to*, *cc* and *bcc*. **Internal emails are not synced to the CRM.**

If you use a personal email provider like `@gmail.com`, all your emails will be synced to the CRM. 


### Reading an Email

Go to a specific `Person` or `Company` record page, then select the `Emails` tab to view synced emails instantly. Click on an email to open it.

<img src="/images/user-guide/emails/show-inbox.png" style={{width:'100%'}}/>

You can customize how you share and manage your emails through the settings. 

## Mailbox Settings

### Connecting a New Mailbox

To connect a Gmail mailbox, go to `Settings` > `Accounts`, then click the `Add account` button. You can add several mailboxes to your account.

After connecting a mailbox, visit the `Emails` tab and select the desired mailbox to customize its settings.

The initial import may take some time, and it will be followed by automatic updates every ten minutes.

<img src="/images/user-guide/emails/connect-account.png" style={{width:'100%'}}/>

### Sharing Levels

From here, you can choose different levels of sharing for outbound and inbound emails:

-  **Metadata Only**: Share only the basic information of the email (sender, recipient, date, and time).
-  **Subject and Metadata**: Share the subject line of the email along with the metadata.
-  **All Email Content**: Share the entire content of the email, including attachments.

<img src="/images/user-guide/emails/privacy-settings.png" style={{width:'100%'}}/>

### Contacts Auto-Creation

Contact auto-creation is a handy built-in feature. This default feature automatically adds email contacts not already in your CRM, boosting your contact list without any extra effort on your part. To manage this feature, go to `Settings` > `Email`. You can toggle it on or off. Remember, turning it off means that all new email contacts must be manually entered into the CRM.  

So if you delete a contact from Twenty, it will not be re-imported when receiving a new email from that contact.  

Note that internal emails are not synced to the CRM, so your colleagues won't be automatically created.

<img src="/images/user-guide/emails/auto-creation.png" style={{width:'100%'}}/>

### Upcoming Features

Soon, you will have the capability to send emails, view attachments, and request access to email content that you're not allowed to read.

<ArticleEditContent></ArticleEditContent>