following emails logic with intertnal conversaiotn (#10333)
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@ -10,6 +10,14 @@ sectionInfo: Learn how to connect Twenty to your other tools.
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The system links emails from known contacts directly to their CRM records, keeping all communication up to date. It's important to avoid syncing emails from impersonal addresses such as team@ and support@, or from personal email providers like Gmail or Outlook, to ensure privacy and relevance.
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### Internal Emails
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Internal emails are emails between two people in the same organization. We consider an email to be internal when every participant shares the same domain: *from*, *to*, *cc* and *bcc*. **Internal emails are not synced to the CRM.**
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If you use a personal email provider like `@gmail.com`, all your emails will be synced to the CRM.
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### Reading an Email
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Go to a specific `Person` or `Company` record page, then select the `Emails` tab to view synced emails instantly. Click on an email to open it.
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@ -44,6 +52,10 @@ From here, you can choose different levels of sharing for outbound and inbound e
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Contact auto-creation is a handy built-in feature. This default feature automatically adds email contacts not already in your CRM, boosting your contact list without any extra effort on your part. To manage this feature, go to `Settings` > `Email`. You can toggle it on or off. Remember, turning it off means that all new email contacts must be manually entered into the CRM.
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So if you delete a contact from Twenty, it will not be re-imported when receiving a new email from that contact.
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Note that internal emails are not synced to the CRM, so your colleagues won't be automatically created.
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<img src="/images/user-guide/emails/auto-creation.png" style={{width:'100%'}}/>
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### Upcoming Features
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