27 lines
1.3 KiB
Markdown
27 lines
1.3 KiB
Markdown
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---
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Helpdesk and Support[🔗](#helpdesk-and-support "Permalink to this headline")
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===========================================================================
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After logging into <https://portal.connectVM.com/> press the **Tickets** button on the left menu bar to create or manage your tickets.
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There are few tabs available in Tickets menu:
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> * **ALL** - allows you to view all your tickets
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> * **OPEN** - shows your open tickets
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> * **CLOSED** - contains list of closed tickets
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As it is shown on the above picture, all tickets are categorized by Key, Topic, Status, Type, Created date and Last update date.
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You can sort your tickets by **Type**. For this purpose choose **Support**, **Problems**, **Sales**, **Billing and Accounting**, from the top drop down list.
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To check details or add a comment to existing tickets, please use **Show details** option on the right side of the window.
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If you want to create a new ticket, press **Add ticket** button on the top of the side.
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Choose proper category, add **Summary**, describe the issue and press **Create request** button.
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Once you press the button ticket will be visible in the **OPEN** tab. |