23 lines
1.3 KiB
Markdown
23 lines
1.3 KiB
Markdown
Helpdesk and Support[🔗](#helpdesk-and-support "Permalink to this headline")
|
|
===========================================================================
|
|
|
|
After logging into <https://portal.cloudferro.com/> press the **Tickets** button on the left menu bar to create or manage your tickets.
|
|
|
|
|
|
|
|
There are few tabs available in Tickets menu:
|
|
|
|
> * **ALL** - allows you to view all your tickets
|
|
> * **OPEN** - shows your open tickets
|
|
> * **CLOSED** - contains list of closed tickets
|
|
|
|
As it is shown on the above picture, all tickets are categorized by Key, Topic, Status, Type, Created date and Last update date.
|
|
You can sort your tickets by **Type**. For this purpose choose **Support**, **Problems**, **Sales**, **Billing and Accounting**, from the top drop down list.
|
|
To check details or add a comment to existing tickets, please use **Show details** option on the right side of the window.
|
|
|
|
If you want to create a new ticket, press **Add ticket** button on the top of the side.
|
|
|
|
|
|
|
|
Choose proper category, add **Summary**, describe the issue and press **Create request** button.
|
|
Once you press the button ticket will be visible in the **OPEN** tab. |