65 lines
3.1 KiB
Plaintext
65 lines
3.1 KiB
Plaintext
---
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title: Emails
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info: Understand the concept of email synchronization in Twenty, including how to read synced emails, connect new mailboxes, and set sharing levels.
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icon: IconChecklist
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image: /images/user-guide/emails/emails_header.png
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sectionInfo: Learn how to connect Twenty to your other tools.
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---
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## Email Synchronization
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The system links emails from known contacts directly to their CRM records, keeping all communication up to date. It's important to avoid syncing emails from impersonal addresses such as team@ and support@, or from personal email providers like Gmail or Outlook, to ensure privacy and relevance.
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### Internal Emails
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Internal emails are emails between two people in the same organization. We consider an email to be internal when every participant shares the same domain: *from*, *to*, *cc* and *bcc*. **Internal emails are not synced to the CRM.**
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If you use a personal email provider like `@gmail.com`, all your emails will be synced to the CRM.
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### Reading an Email
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Go to a specific `Person` or `Company` record page, then select the `Emails` tab to view synced emails instantly. Click on an email to open it.
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<img src="/images/user-guide/emails/show-inbox.png" style={{width:'100%'}}/>
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You can customize how you share and manage your emails through the settings.
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## Mailbox Settings
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### Connecting a New Mailbox
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To connect a Gmail mailbox, go to `Settings` > `Accounts`, then click the `Add account` button. You can add several mailboxes to your account.
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After connecting a mailbox, visit the `Emails` tab and select the desired mailbox to customize its settings.
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The initial import may take some time, and it will be followed by automatic updates every ten minutes.
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<img src="/images/user-guide/emails/connect-account.png" style={{width:'100%'}}/>
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### Sharing Levels
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From here, you can choose different levels of sharing for outbound and inbound emails:
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- **Metadata Only**: Share only the basic information of the email (sender, recipient, date, and time).
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- **Subject and Metadata**: Share the subject line of the email along with the metadata.
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- **All Email Content**: Share the entire content of the email, including attachments.
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<img src="/images/user-guide/emails/privacy-settings.png" style={{width:'100%'}}/>
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### Contacts Auto-Creation
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Contact auto-creation is a handy built-in feature. This default feature automatically adds email contacts not already in your CRM, boosting your contact list without any extra effort on your part. To manage this feature, go to `Settings` > `Email`. You can toggle it on or off. Remember, turning it off means that all new email contacts must be manually entered into the CRM.
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So if you delete a contact from Twenty, it will not be re-imported when receiving a new email from that contact.
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Note that internal emails are not synced to the CRM, so your colleagues won't be automatically created.
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<img src="/images/user-guide/emails/auto-creation.png" style={{width:'100%'}}/>
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### Upcoming Features
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Soon, you will have the capability to send emails, view attachments, and request access to email content that you're not allowed to read.
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